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Terms & Conditions

Terms and Conditions

Last updated: Bundoora Pokies (effective immediately)

Acceptance of the Terms

By accessing, playing on, or otherwise using our platform ("Platform"), you acknowledge that you have read, understood, and agreed to these Terms & Conditions (the "Agreement"). If you do not agree with any provision of this Agreement, please discontinue your use of the Platform.

Eligibility Requirements

  1. The Platform is intended for users who are at least 18 years old.
  2. Users must comply with all applicable laws and regulations in their jurisdiction when accessing or playing on our site.
  3. We may request proof of age or identification from time to time, and it's your responsibility to provide accurate information.

Geographic Restrictions

  1. The Platform is available only for access by users who are physically located within territories where online gaming is authorized.
  2. Certain countries or regions may be restricted due to regulatory or licensing requirements; please check our website for up-to-date information on availability.
  3. We reserve the right to restrict or suspend your account if we suspect you're accessing the Platform from a prohibited jurisdiction.

Account Registration Rules

  1. You must provide accurate and complete registration information when creating an account with us.
  2. You are responsible for maintaining the security of your login credentials and ensuring that no one else accesses or uses your account.
  3. We may request additional identification or documentation at any time to verify your identity; it's essential you cooperate promptly.

One-account-per-user Policies

  1. Each user can create only one account with us, unless explicitly authorized otherwise by our support team in exceptional circumstances.
  2. If we discover that a single player has created multiple accounts, all of those accounts may be suspended or terminated at our discretion.
  3. Users who engage in multi-accounting activities risk having their accounts permanently restricted.

Identity Verification and KYC

  1. We reserve the right to request identification verification (KYC) from users, especially before making withdrawals.
  2. You must provide accurate documentation upon request; failure to do so may result in account restrictions or suspension of services.
  3. You understand that we use third-party services for ID verification purposes.

Account Accuracy Obligations

  1. Users are responsible for ensuring the accuracy and completeness of their player information, including personal details, contact preferences, and bank accounts (if applicable).
  2. If you notice any discrepancies with your account data or encounter technical difficulties during login, please get in touch immediately.
  3. We're not liable for errors caused by user failure to maintain accurate account information.

Account Security Responsibilities

  1. You must take all reasonable precautions to secure your player ID and password to prevent unauthorized access to your account.
  2. Sharing passwords with third parties or creating weak login credentials may lead to restricted gameplay, pending security measures, or full closure of the account in extreme cases.
  3. Users should avoid accessing our Platform from public computers or unsecured networks.

Login Credentials and Password Protection

  1. Keep confidential all access codes (logins) used for securing your online presence on our website/platform.
  2. We don't advise using weak passwords; they can lead to restricted gameplay, account suspension, pending security measures or full closure in extreme cases.
  3. Protect login credentials carefully by storing them securely and not revealing this information.

Restricted Behaviour and Prohibited Activities

  1. Engaging in collusive game play (like match fixing), using betting software for automated decisions without consent is strictly prohibited; you agree that we can terminate your account immediately at our discretion if a breach occurs.
  2. Using social engineering to manipulate support personnel or any other unauthorized use of the platform will result in penalties or total permanent ban as required.

Bonus and Promotion Rules

  1. Bonus money (be it cash bonus, no-deposit cash match up with game time play credits) granted under these terms & conditions doesn't affect deposits, all promotional terms for bonus availability vary case by case; this may not include additional amounts which will be clearly stated.
  2. Barring any other agreements between the site and/or our clients, free spins provided have an expiration period as per platform T&C (as published in your player lobby area).
  3. Players must comply with specific rules related to each promotional offer.

Wagering and Gameplay Conditions

  1. Wagers made on our Platform should be from legitimate sources of funds.
  2. Our Games may require user acceptance, which will inform you about essential details including potential return percentages - all terms of games vary so check the game page for further information if not clear here or during any in-game pop-up requests; these specific conditions won't be stated fully within this T&C but when you enter those parts of the site.
  3. All disputes are resolved according to our fairness rules policy guidelines available elsewhere.

Bonus Abuse Prevention

  1. Any user activity that's abusive towards bonuses (such as bonus hunting), including attempting multiple registrations or other gaming strategies can have adverse outcomes (penalty) upon being caught by our detection system.
  2. Misusing promotional offers for real money benefit; with the intention of claiming a higher return - could be grounds to close accounts at management discretion.

Deposits and Withdrawals

  1. When you make deposits on this website, they are not insured in any way, hence they belong only to you after clearing.
  2. To prevent risk when initiating withdrawals from your gaming account we will take some verification steps first (which is needed before final payment) - as part of our fraud prevention methods.

Verification Before Withdrawals

  1. If a player initiates withdrawal and fails to comply with our requirements, such players' request for cash-out may be rejected by us without prior notice.
  2. We have an option, based upon reasonable discretion (eg. due non-recovery) where possible; we'll return funds into your account at some stage.

Processing and Review Procedures

  1. Our risk assessment system and other anti-fraud methods will ensure fair gaming is upheld on the platform.
  2. Any claim you may wish to make must be supported with evidence sufficient for our staff decision making authority, if such data does not reach us within set timeframe from either side that we have agreed.

Responsible Gambling Expectations

  1. Players are expected to maintain a safe and controlled gaming experience while playing on the Platform.
  2. We encourage users to use tools such as deposit limits, time-outs, or self-exclusion as needed to manage their online gambling activities responsibly.

Self-Exclusion and Account Restrictions

  1. Users can initiate a temporary (up to 30 days) or permanent self-exclusion of their account through our support channels.
  2. Self-excluded users will not be able to access the Platform during this period; any existing deposits will remain in place until withdrawal, at which point they'll be returned minus processing fees.

Game Fairness and RNG Systems

  1. Our Games are governed by a true Random Number Generator (RNG) algorithm that ensures fairness.
  2. Results of each game outcome depend solely on chance rather than external influences; we regularly test our systems for randomness compliance.

Technical Interruptions or Voided Gameplay

  1. In the event of an unexpected disruption, such as a server failure or technical difficulty, gameplay may be interrupted temporarily until normal service resumes.
  2. Decisions regarding whether to void winnings from ongoing play will depend on specific circumstances but we ensure there is no loss by either party in those disputes resolved through our support team.

Suspension or Closure of Accounts

  1. We can suspend an account due to suspicion of illicit activity, breach of Platform rules, abuse of bonus offers or if users fail any formality agreed upon here under 'Required Data' as per T&Cs; once a suspension has been placed restrictions will be applied until it's investigated further at management level.
  2. Accounts may also close where inactive for more than 180 days – all player balance can only then be accessed through official website help services.

Intellectual Property and Platform Ownership

  1. All rights, title and interest in the Platform and its content (including but not limited to software, designs, text, images, artwork graphics etc.) belong exclusively to us.
  2. Users acknowledge that they're granted a license only for the right to use our services provided under these terms; ownership doesn't transfer.

Limitation of Liability

  1. Your sole remedy in case any action you take is contrary with these T&C's and as such causes an error with resulting financial loss – will be compensation from us up till your current active session where it happens.
  2. You also agree to limit our liability if the actions taken under "Dispute Resolution" below cause unnecessary expenses on third parties or are deemed wrong otherwise.

Modification of Terms

  1. We may modify these terms at any time without prior notice; updated versions can be accessed through this webpage as well as from inside your profile once logged-in.
  2. By continuing use post such updates it is understood that you approve their adoption upon going live.

Contact or Support Guidance

  1. In case of technical questions about our services please see 'FAQs' which are part of the overall support pages available at all times throughout this website.
  2. If you suspect suspicious activity on your account or wish to discuss an issue with one of our staff members feel free to get in touch.

Applicable Licensing or Regulatory Oversight

  1. The Platform is operated under license from a reputable jurisdiction's licensing authority; such licenses and their terms can be accessed through this link.
  2. Compliance will always adhere as per gaming regulatory board norms governing local player rules applicable by law where you are physically present at time of play access via our internet hosted platform.

Miscellaneous Terms

  1. These T&Cs should be read together with any other operational policies available on the Platform (including but not limited to 'Bonus Policy,' 'Responsible Gaming' and all sections of this document).
  2. Should there arise an ambiguity as per terms stated above please reach for support assistance; although their responses may contain general information they won't provide professional legal opinions outside a written ruling from higher management, however such response might still hold great value when interpreting rules.

If you encounter any difficulties accessing your account or believe there's an error with our services, contact us.